Section 192-4-003 - Mission And Culture003.01.MISSION: Empowering blind individuals, promoting opportunities, and building belief in the blind. 003.01A.NCBVI provides services enabling blind persons to achieve education or training, engage in the workforce, eliminate dependence on public support, and to be able to live independently, fully participating in all facets of life.003.01B. Vision loss alone does not prevent people from living full, meaningful lives. Blind and visually impaired people can participate in everyday life with training in the alternative skills of blindness, confidence in themselves, and a positive understanding of blindness. Promoting greater awareness of the capabilities of blind people among employers, educators, family members, and the public in general can eliminate the attitudinal barriers that prevent blind persons from achieving personal, vocational and independent living goals.003.02.CULTURE PRINCIPLES:003.02A.COMMUNICATION. Communication means keeping people informed; listening actively; being open and accessible; and ensuring we are accurate, timely, and complete in all we say and write. Blind consumers, the people we work with and the public, should be able to perceive us as open and honest in our communication, believe that we hear and understand what they say, and consider us as a source of valid and reliable information that is easily accessible.003.02B.COOPERATION, FLEXIBILITY AND ADAPTABILITY. Cooperation means a willingness to work with others in good faith; assisting them and accepting assistance from them. Blind consumers and other people we work with join us in seeking solutions and improvements.003.02C.COLLABORATION AND TEAMWORK. Collaboration means a willingness and ability to work together with others as equals in the pursuit of common goals. Our consumers and the people we work with trust that we will work with them as partners in the pursuit of common goals.003.02D.CUSTOMER SERVICE. Customer Service means responding to our customers in a respectful, timely, and effective manner. Our customers know we value them, their needs, and their perspectives.003.02E.CONFIDENCE (JOB KNOWLEDGE AND PRODUCTlVITY). Confidence means reliance on us to do our jobs effectively and efficiently with integrity and fairness. We do our jobs with commitment, professionalism, efficiency, and through accountable programs and accurate systems.192 Neb. Admin. Code, ch. 4, § 003
Amended effective 7/2/2019