Chapter 13 - Service and Billing Practices for Residential Customers of Electric, Gas, Sewer, and Water Utilities

Section 4 CSR 240-13.010 - General Provisions
Section 4 CSR 240-13.015 - Definitions
Section 4 CSR 240-13.020 - Billing and Payment Standards
Section 4 CSR 240-13.025 - Billing Adjustments
Section 4 CSR 240-13.030 - Deposits and Guarantees of Payment
Section 4 CSR 240-13.035 - Denial of Service
Section 4 CSR 240-13.040 - Inquiries
Section 4 CSR 240-13.045 - Disputes
Section 4 CSR 240-13.050 - Discontinuance of Service
Section 4 CSR 240-13.055 - Cold Weather Maintenance of Service: Provision of Residential Heat-Related Utility Service During Cold Weather
Section 4 CSR 240-13.060 - Settlement Agreement and Payment Agreement
Section 4 CSR 240-13.065 - Variance
Section 4 CSR 240-13.070 - Commission Complaint Procedures