Section 9-7-3-3.19 - COMPLAINTS AGAINST A LICENSED AGENTA. The commission may revoke an Agent Permit if the permit holder solicits or enrolls students through fraud, deception or misrepresentation, or upon a finding that the permit holder is not of good moral character (as specified in Section 75-60-33, Mississippi Code of 1972, as amended.)B. Complaints must be submitted in writing to the commission by a person with standing.C. The commission must receive all complaints within two (2) years of the alleged violation.D. The commission will maintain a record of all written complaints received.E. The commission will notify the complainant that the complaint has been received and will request further information if necessary.F. The commission will notify the agent's employing institution, in writing, of the complaint. An informal conference with the agent and an institution representative may be scheduled at this time. The commission may request a written response to the issues in the complaint.G. If the complaint is resolved as a result of the informal conference, the commission will maintain written documentation of the resolution. The complainant, the agent, and the employing institution will be notified of the resolution agreement.H. If the complaint is not resolved through the informal process, the commission may schedule a hearing in accordance with the procedure in section 3.21 of this document.I. The commission will issue a written finding within ninety (90) days of receipt of the complaint. This finding will be sent to the complainant, the agent, and the employing institution's Chief Operating Officer, and will be placed in the institution's file at the commission office.J. If the commission determines that the complaint does not fall under the provisions of Section 75-60-19 of the Mississippi Code of 1972, as amended, the commission will attempt to refer the complainant to an appropriate agency of oversight body.K. The commission may initiate an investigation without registration of a complaint.9 Miss. Code. R. § 7-3-3.19