32 Miss. Code. R. 22-1.0.5
Definitions:
Accessible Automated Case Environment (AACE) - customized software used for VR/VRB case management.
Hardware - equipment that includes a keyboard, monitor, printer, the computer itself, and other devices.
MIS - Management Information Systems (the computer department)
Software - computer programs /applications.
Software Suite - a group of applications such as Microsoft Office
Maintenance:
It is important that all offices are equipped with standard hardware and software. Such standardization allows Management Information Systems (MIS) staff to resolve issues quickly and efficiently. Computer equipment and/or programs not specifically approved for use by MIS will not be used with Agency computers (see Software section).
Hardware and/or software problems for all offices including AbilityWorks should be reported to the MIS Help Desk at 601.853.5763. Critical issues such as AbilityWorks not being able to run payroll should be reported to the MIS Help Desk by telephone. MIS staff will assess the problem and resolve it or, if necessary, place a maintenance call to a third-party contractor.
Please be aware of these guidelines when reporting problems to the Help Desk:
* Whether reporting by telephone or e-mail, describe the problem in detail including any screen messages.
* If applicable, provide the equipment brand name, serial number(s), and any recent maintenance history.
* Network users must be logged on to the network in order to use network printers. The user should ascertain that he/she is logged in properly before reporting that he/she is unable to print.
* AACE issues that are related to a specific client should include the clients name, social security number, and specific detail(s).
Do not make decisions concerning computer repair or initiate contact with third-party contractors without the approval of MIS. Most computer equipment is covered by an annual maintenance contract with a specific vendor.
If MIS arranges a maintenance call by a third-party contractor, please submit a copy of the service order to the MIS Help Desk following the repair. If the maintenance vendor replaces a component, the inventory and serial numbers of the old item plus the brand name and serial number of the new equipment must be submitted to the MDRS Property Officer. The inventory number tag should be removed from the old item and affixed to the new item. This action applies to replacement without purchase only.
Do not move any computer hardware including printers without first obtaining permission from MIS. Each system contains identifiers specific to the individual user at a specific location. Movement of computer hardware without MIS knowledge can have severe network consequences for which MIS will assume no responsibility.
Software:
Computer software is licensed via a license fee to each individual computer. As such, it is illegal to copy software from one machine to another. Additionally, it is illegal to load software onto a machine without having paid the license fee. Requests for adjustments to software should be forwarded to the MIS Help Desk.
32 Miss. Code. R. 22-1.0.5