Rule 23-208-7.8 - Grievances and ComplaintsA. The Department of Mental Health (DMH), Office of Consumer Support (OCS) is responsible for investigating and documenting all grievances/complaints regarding all programs operated and/or certified by DMH. The DMH, Quality Management Workgroup assists the OCS in development of procedures for receiving, investigating, and resolving the grievances/complaints. B. Personnel issues are not within the purview of DMH. C. A toll-free Helpline must be available twenty-four (24) hours a day, seven (7) days per week. All providers are required to post the DMH toll-free number in a prominent place throughout D. Providers of 1915(i) services must cooperate with both DMH and the Division of Medicaid to resolve grievances/complaints. 23 Miss. Code. R. 208-7.8
42 U.S.C. § 1396n; Miss. Code Ann. § 43-13-121.New to correspond with SPA 2013-001 (eff. 11/01/2013) eff. 04/01/2014.