Any patient, or the patient's representative, may initiate any oral or written complaint related to those subjects specified in part 4680.1000.
Such complaints may be made to a person designated by the facility under part 4680.0400, or to any other person authorized to receive complaints by the facility. A person authorized to receive complaints shall be physically within the facility and able to receive complaints during ordinary business hours. Persons authorized to receive complaints, other than a person designated under part 4680.0400 shall, in all complaint cases, report any response or resolution, or refer the complaint, to a person designated under part 4680.0400.
Minn. R. agency 144, ch. 4680, PROCEDURAL REQUIREMENTS, pt. 4680.0500
Statutory Authority: MS s 144.691