Minn. R. agency 120, ch. 2795, pt. 2795.1500
Current through Register Vol. 49, No. 29, 2025
Every agent and agency must compile and maintain a separate complaint file for each agent against whom a complaint, grievance, or allegation is made. The file must contain all written notes, reports, correspondence, or other documents made or received by an agent or agency, relating to customer grievances or allegations that an agent, agency, or person associated with an agent or agency has engaged in any unfair, false, misleading, dishonest, fraudulent, untrustworthy, coercive, or financially irresponsible practice, or has violated any insurance law or rule. The agent or agency must maintain the records for at least six years after the date of the complaint.
Minn. R. agency 120, ch. 2795, pt. 2795.1500
Statutory Authority: MS s 60A.17