Section R. 484.1005 - Notification of discontinuanceRule 5.
(1) When the wholesale provider plans to disconnect a service that will make the provider unable to furnish basic local exchange service to its customers due to a dispute concerning resale or the purchase of a local wholesale product, the wholesale provider shall notify the commission and the provider of this disconnection in writing not less than 45 days after the date of the impending disconnect.(2) Notice required under subrule (1) of this rule must include, to the extent known by the wholesale provider, but is not limited to, all of the following: (a) The name, address, and account number or numbers of the provider.(b) The number and segment or segments of customers to be disconnected.(c) An indication of whether the wholesale provider is furnishing resale service or a local wholesale product.(d) The reason for the disconnection.(e) A statement or citation describing where the right to disconnect or deny service is found, such as in an interconnection agreement or other contract.(f) If the dispute is related to billing and charges, an estimate of the charges owed and amounts of those charges that are disputed and undisputed and the amount required to be repaid to avoid disruption of services.(g) The date and time, or range of dates and times, when the wholesale provider intends to discontinue the service.(3) The wholesale provider shall notify the commission as soon as reasonably practicable but no less than 1 business day before the date of the notice required by the provider under subrule (4) of this rule, if the notice to discontinue service to the provider has been modified or withdrawn.(4) Within 10 business days after receiving notice from the wholesale provider, the provider shall notify all of its affected customers, the governor of this state, and the commission of the discontinuance of service under 47 CFR 63.71 and any other federal rules applicable to discontinuance of basic local exchange service. Notice to the commission must include both of the following: (a) A statement of the company's prospective intent for the disposition of its license and any tariffs on file with the commission.(b) A list of customers being served by the provider that may be affected by the discontinuance of service, including billing name, billing address, and service telephone number. For non-published numbers, only the NPA-NXX must be provided. The list must also identify end users of the provider that are public utilities, governmental agencies, schools, or medical facilities.(5) If the provider fails to provide the notice under subrule (4) of this rule by the eleventh business day, the commission may post a notice of the discontinuance on its website.(6) These rules do not relieve a provider from any obligations it has under section 313 of the act, MCL 484.2313.(7) The provider shall contact the commission to provide periodic updates of the status of the disconnection and transition of its customers as requested by commission staff.(8) The provider shall return all deposits to customers and apply all appropriate credits to customer accounts associated with the discontinued service within 30 days after the discontinuance of service.Mich. Admin. Code R. 484.1005
2018 AACS; 2020 AACS; 2024 MR 6, Eff. 3/21/2024