Section R. 484.102 - DefinitionsRule 2. As used in these rules:
(a) "Caller" or "end user" means an individual who attempts to complete a call through use of an operator service provider.(b) "Commission" means the Michigan public service commission.(c) "Customer" means a person who owns or controls a telephone, system, or network over which operator services are provided in Michigan.(d) "Emergency services" means police, fire, or ambulance services.(e) "Operator service" means a telecommunication service that includes automatic or live assistance to an end user to arrange for completion and billing of a telephone call originating within this state that is specified by the end user through a method other than 1 of the following:(i) Automatic completion with billing to the telephone from which the call originated.(ii) Completion through an access code or a proprietary account number used by the end user, with billing to an account previously established with the provider by the end user.(iii) Completion in association with directory assistance services. (c) "Operator service provider" or "OSP" means a provider of operator service.(d) "Person" means an individual, corporation, partnership, association, governmental entity, or any other legal entity.(e) "Telecommunication provider" or "provider" means a person, or an affiliate of the person, who, for compensation, provides 1 or more telecommunication services.(f) "Telecommunication service" or "service" includes regulated and unregulated services offered to end users for the transmission of 2-way interactive communication and associated usage.(g) "Toll service" means the transmission of 2-way interactive switched communication between local calling areas. Toll service does not include individually negotiated contracts for similar telecommunication services or wide area telecommunications service.Mich. Admin. Code R. 484.102