Section R. 460.724 - Unacceptable service quality levels of performanceRule 24. It is an unacceptable level of performance for an electric utility or cooperative to fail to meet either of the following service quality standards:
(a) An electric utility or cooperative shall have a meter reading factor of 95% or more within the approved period, including customer reads.(b) An electric utility or cooperative shall complete 90% or more of its new service installations within 15 business days.Mich. Admin. Code R. 460.724
2004 AACS.; 2023 MR 7, Eff. 4/10/2023