Section R. 445.1022 - Complaint; form; initiation of investigation pursuant to section 8(1) of the actRule 22.
(1) The commissioner shall prescribe a standardized complaint form and make it available to any individual who desires to file a written complaint alleging a violation of the act by a credit-granting institution.(2) The commissioner shall provide a copy of the complaint form prescribed in subrule (1) of this rule to each depository credit-granting institution. The commissioner shall provide a copy of the complaint form prescribed in subrule (1) of this rule to each nondepository credit-granting institution that makes a request and provides its name and address. A credit-granting institution may duplicate the complaint form in order to provide sufficient copies for use by its loan applicants or inquirers.(3) The complaint form shall be provided by a credit-granting institution upon receipt of a written request mailed or delivered to any office of the credit-granting institution or upon a request made in person at the main office of the credit-granting institution in the area of the main office where loan applications or loan inquiries are routinely received.(4) An investigation pursuant to section 8(1) of the act shall be initiated if a written complaint is received by the bureau and is determined by the commissioner or a representative of the commissioner to contain sufficient information to constitute an allegation of a violation of the act by a credit-granting institution.Mich. Admin. Code R. 445.1022