Section R. 550.504 - Receipt and disposition of complaintsRule 4.
(1) A complaint shall be filed with the director or his or her designated representative.(2) A complainant must file the complaint within 30 days of the date of the action giving rise to the complaint.(3) The director or designated representative shall give the complainant a file number, establish a file, and send acknowledgement to the complainant.(4) A complaint shall be investigated according to a priority established by the director or his or her designated representative. A memorandum of the investigation shall be prepared and placed in the complaint file.(5) The memorandum written following investigation of a complaint with copy to the involved complainant shall detail all of the following: (a) Brief description of the complaint.(b) Investigatory findings.(c) Recommendations for indicated change or correction of deficiencies or items of noncompliance.(d) Need for follow-up, if indicated.(6) The director shall send a letter to the complainant following investigation of the complaint informing the complainant generally of any action taken.Mich. Admin. Code R. 550.504