Md. Code Regs. 20.59.08.08

Current through Register Vol. 51, No. 12, June 14, 2024

Section 20.59.08.08 - Customer Rights Pamphlet

A. A supplier providing supplier-consolidated billing shall prepare a pamphlet for customers that summarizes the rights and responsibilities of a customer receiving supplier-consolidated billing services.

B. The contents of the customer rights pamphlet required under §A of this regulation shall be provided on a form approved by the Commission.

C. The pamphlet shall be mailed or, with the customer's consent, delivered by electronic means to each customer of the supplier:

(1) Together with the contract and contract summary;

(2) When a customer's billing method changes to supplier-consolidated billing services from another billing method;

(3) Upon the customer's request; and

(4) Each October of each subsequent year the customer is with the supplier.

D. The delivery of the pamphlet in §C of this regulation does not alter the requirements of delivery for other materials required by regulation or law.

Md. Code Regs. 20.59.08.08

Regulation .08 adopted effective 49:5 Md. R.367, eff. 3/7/2022