Md. Code Regs. 20.59.06.06

Current through Register Vol. 51, No. 12, June 14, 2024

Section 20.59.06.06 - Cancellation of Supply Service

A. Except as provided under §D of this regulation or in a tariff regarding supplier default, a utility may remove a customer from supplier services only if directed by a supplier, subject to applicable bankruptcy law.

B. A supplier shall process a customer's request to cancel supply services not later than the end of the second utility business day after the customer's cancellation request.

C. A supplier shall notify the customer's utility of a drop by electronic transaction within the time period specified in §B of this regulation.

D. Customer Cancellation.

(1) After the third utility business day following a customer request for a supplier to cancel supply service, the customer may contact the utility to verify that the cancellation request submitted by the supplier has been processed by the utility.

(2) If a customer's cancellation request has not been processed by the customer's utility, and the customer requests cancellation of supplier service, the utility shall process a cancellation.

E. Supplier-Consolidated Billing-Nonpaying Customer.

(1) A supplier providing supplier-consolidated billing services shall provide a nonpaying customer a minimum of 3 days notice before cancellation of the customer's contract.

(2) A supplier's notice to a nonpaying customer under §E(1) of this regulation shall include:

(a) The total amount due;

(b) The date by which the payment is due to the supplier;

(c) The date on or after which the supplier will transmit the drop request to the utility if payment is not received;

(d) Notice that the customer may still receive gas supply from the supplier until the end of the current month or the next month after the customer is dropped; and

(e) The telephone number at which the supplier representatives who handle payment arrangements, payment plans, and customer complaints may be reached.

F. A customer may designate a third party to receive a notice of drop for nonpayment as required in §E(2) of this regulation on the customer's behalf.

Md. Code Regs. 20.59.06.06

Regulations .06 adopted as an emergency provision effective July 16, 2009 (36:17 Md. R. 1311); adopted permanently effective October 5, 2009 (36:20 Md. R. 1532); amended effective 46:5 Md. R. 310, eff. 3/11/2019; amended effective 49:5 Md. R.367, eff. 3/7/2022