Md. Code Regs. 20.53.07.09

Current through Register Vol. 51, No. 22, November 1, 2024

Section 20.53.07.09 - Customer Disclosure

A. Price Information.

(1) The supplier's price description for service shall include, but not be limited to, all fixed and variable components.

(2) When noncommodity products are provided with the commodity under supplier-consolidated billing, the supplier shall:

(a) List the commodity price for energy service separately from other products if the commodity is sold separately from the other products;

(b) List the total charges for all products and services as the price of the commodity if the supplier does not permit a customer to purchase the electricity product without purchasing the other products or services;

(c) Provide the approximate commodity and noncommodity portions of the price upon the customer's request; and

(d) Disclose, if the commodity product has a one-time up-front cost, the price of a commodity product over a 12-month period with 1/12 of the cost being attributed to a single month for the purposes of comparing to the supply price comparison information in the utility service territory.

(3) When an electricity supplier compares the supplier's price to the price a customer would pay for utility electric commodity service, the electric commodity services price is the standard offer service price offered in the electric utility territory where the supplier's service is to be provided.

B. Notice of Enrollment.

(1) An electricity supplier shall provide notice of enrollment of a customer to a utility in a format consistent with the Commission-accepted electric utility supplier coordination agreement.

(2) Supplier and Utility Notice of Enrollment to Customer.

(a) A customer entering into an agreement with a supplier shall receive written notice of enrollment from the supplier and utility.

(b) A supplier offering supplier-consolidated billing services shall include the following information in its notice of enrollment to a customer under this subsection:

(i) An explanation of each payment method a customer may use to pay the electricity supplier;

(ii) The information necessary for the customer to submit payment to the supplier; and

(iii) A statement that the customer's previous billing providers may continue to bill the customer for unpaid charges.

(c) In the notice provided to a customer as required under this subsection or, if provided for a customer switching away from supplier-consolidated billing, the utility shall indicate:

(i) The entity that will send the bill; and

(ii) A statement that the customer's previous bill providers may still bill the customer for unpaid charges up through the date of enrollment.

(3) Notice of enrollment under §B(1) of this regulation shall include the following:

(a) Customer name;

(b) Customer service address;

(c) Billing name;

(d) Billing address;

(e) Utility name;

(f) Utility account number;

(g) Supplier name;

(h) Supplier account number;

(i) Commodity provided;

(j) Effective date of the enrollment; and

(k) Whether the customer will receive supplier-consolidated billing service.

Md. Code Regs. 20.53.07.09

Regulation .09 amended effective 43:5 Md. R. 386, eff.3/14/2016; amended effective 49:5 Md. R.367, eff. 3/7/2022