Md. Code Regs. 20.45.05.08

Current through Register Vol. 51, No. 22, November 1, 2024

Section 20.45.05.08 - Measurement

A. Measuring devices, methods and practices, recognized generally by the communications industry as being adequate for the purposes used, shall be utilized to obtain directly or to allow calculation of results with respect to the service objectives stated in these regulations.

B. When equipment arrangements permit, each utility shall have an objective of attaining at least 300 local dial service measurements per month on all originating entities serving more than 10,000 main, equivalent, and centrex C.O. stations, and on all originating entities serving more than 5,000 main, equivalent, and centrex C.O. main stations that are a part of a local dial network of 15,000 main stations.

C. Each utility shall provide, maintain, and operate a dial tone speed measuring device for all originating entities serving more than 3,000 main, equivalent, and centrex C.O. main stations.

D. Each utility shall provide, maintain, and operate load or servicing indicating devices on originating equipment for all entities not equipped with a dial tone speed measuring device.

E. Each utility shall measure the answering time at all customer contact locations (repair service, business offices, toll operator office, and so forth) that receive more than 200 contacts per average business day.

F. A performance record for each Central Office or other appropriate entity shall be established and kept current and shall show applicable service results hourly, daily, monthly, or otherwise as appropriate.

Md. Code Regs. 20.45.05.08