Statutes, codes, and regulations
Maryland Administrative code
Title 20 - PUBLIC SERVICE COMMISSIONSubtitle 45 - SERVICE SUPPLIED BY TELEPHONE COMPANIES
Chapter 20.45.02 - Records and Reports
Section 20.45.02.03 - General Reporting Procedures

Md. Code Regs. 20.45.02.03

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Current through Register Vol. 51, No. 22, November 1, 2024
Section 20.45.02.03 - General Reporting Procedures
A. Reporting Schedules. The reports listed in the schedule below are to be filed in accordance with the indicated regulation and at the indicated time:

Month DueFeb.MayAug.Nov.
For period4th Qtr.1st Qtr.2nd Qtr.3rd Qtr.
Report
Customer relations, per COMAR 20.45.04XXXX
Installation service, per COMAR 20.45.05.02BXXXX
Operator services, per COMAR 20.45.05.03BXXXX
Dial services, per COMAR 20.45.05.04BXXXX
Transmission measurements, per COMAR 20.45.05.07BNoneNoneNoneNone
Maintenance service, per COMAR 20.45.05.10BXXXX
Coin service measurements, per COMAR 20.45.06XXXX
Planning data,* per COMAR 20.45.07.02BXXNoneX

______ *Planning data, which is submitted on a yearly basis in April, August, and December, will be provided with the quarterly reports due in May, November, and February, respectively.

B. Reporting Format.
(1) Reports shall be on a corporate basis only and a product of normal company measurement techniques. Each item to be reported will be listed on a separate line under the appropriate heading as shown above. Further categorization under these headings may be desirable for simplification reasons. Basically all data shall be shown as follows:
(a) Planning Data. All data will be on a corporate area basis only.

Column 1 _ Averages for the 3 years preceding the program years

Column 2 _ Estimates or actuals for the first program year

Column 3 _ Estimates for the second program year

Column 2 _ Estimates for the third program year

(b) Basic and Support Service Results Data.

Column 1 _ Objective Ranges

Column 2 _ Utility Performance

Column 3 _ Failure to meet minimum standards, showing name and performance

Column 4 _ Reference paragraph number to narrative statement (when applicable)

(2) When a failure to meet minimum standards is reported, a supplemental narrative statement shall be prepared briefly describing the cause and expected duration of the service problem and service improvement plans in effect. Each narrative statement will be numbered for reference to the basic report.

Md. Code Regs. 20.45.02.03