Md. Code Regs. 12.11.03.07

Current through Register Vol. 51, No. 12, June 14, 2024

Section 12.11.03.07 - Minimum Features of a 3-1-1 System

A. A county or multicounty system may establish a 3-1-1 system to reduce congestion on the 9-1-1 system operation.

B. At a minimum, a 3-1-1 system shall include the following:

(1) Switching or programming to direct a 3-1-1 call to a nonemergency answering position;

(2) A 3-1-1 answering position that shall be capable of:

(a) Immediately transferring an emergency call to a 9-1-1 answering position or an adjoining public safety answering point;

(b) Transferring a nonemergency call to an adjoining jurisdiction or appropriate agency; and

(c) Providing an individual:

(i) With a speech or hearing disability access to TTY services; or

(ii) Who does not speak or understand the English language access to alternative communication services; and

(3) A 3-1-1 call taker trained to handle nonemergency calls and to transfer emergency calls to a 9-1-1 call taker.

Md. Code Regs. 12.11.03.07

Regulations .07 adopted as an emergency provision effective June 2, 1980 (7:12 Md. R. 1128); adopted permanently effective October 11, 1980 (7:20 Md. R. 1884) (Originally Promulgated as COMAR 12.11.02)
Regulation .07D amended effective July 15, 1996 (23:14 Md. R. 1010)