Current through Register Vol. 51, No. 21, October 18, 2024
Section 12.02.28.03 - Organization and ResponsibilitiesA. The Commissioner, or a designee, is responsible for: (1) Oversight of the ARP;(2) Ensuring that a managing official properly applies ARP policy and procedures authorized under this chapter;(3) Designating a Headquarters ARC;(4) Designating Headquarters staff to investigate or delegate ARP investigative responsibilities authorized under this chapter;(5) Responding to appeals with in the established time frame; and(6) Reviewing ARP decisions on appeal from the correctional facility level.B. The Headquarters ARC is responsible for:(1) Managing ARP duties at the Headquarters level;(2) Ensuring that Headquarters staff perform and complete ARP assignments according to requirements under this chapter;(3) Reporting to the Commissioner, or a designee, compliance issues related to the ARP;(4) Processing ARP appeals within the established timeframe;(5) Receiving, acknowledging, and directing investigations related to an ARP appeal;(6) Maintaining documents and records related to the ARP;(7) Developing and implementing training programs for investigators and ARCs structured to facilitate the ARP; and(8) Ensuring facility compliance with requirements of this chapter by auditing correctional facility activities related to inmate complaints.C. A managing official, or a designee, is responsible for:(1) Oversight of and compliance with procedures to resolve inmate complaints at the managing official's correctional facility;(2) Designating a facility ARC and an alternate facility ARC from the following positions: (a) Case management specialist; or(b) Correctional officer;(3) Ensuring that facility staff are aware of the ARP by:(a) Providing each new employee with an Administrative Remedy Procedure Fact Sheet for new employees;(b) Having the new employee sign a receipt for the Administrative Remedy Procedure Fact Sheet for New Employees; and(c) Having the signed receipt placed in the employee's facility personnel file;(4) Ensuring that staff attempt to resolve inmate complaints at the lowest possible level;(5) Responding to inmate complaints within the established timeframe; and(6) Ensuring that the Introduction to the Administrative Remedy Procedure form is read to the inmate as part of inmate orientation and included in the inmate handbook.D. A facility ARC is responsible for:(1) Processing ARP complaints at the ARC's facility in accordance with established procedures and within the required time frame;(2) Ensuring that facility staff complete ARP related duties in accordance with established procedures;(3) Maintaining documents and records related to resolving inmate complaints under this chapter;(4) Reporting ARP non-compliance issues to the managing official;(5) Ensuring that ARP forms are available from case management, housing unit officers, and the inmate library; and(6) Ensuring that appropriate accommodations are made for an inmate with limited English proficiency or a disability that affects the inmate's ability to file a complaint under the ARP in accordance with Department procedures.E. A unit liaison: (1) Is an employee assigned by the managing official, or a designee, to be the ARC's point of contact in the unit investigating an ARP complaint; and(2) When assigned an ARP investigation, shall conduct or reassign the investigation to an employee in the same unit.F. An individual designated to investigate an ARP complaint under this chapter shall: (1) Thoroughly investigate the complaint using the Administrative Remedy Procedure Case Summary form; and(2) Complete the assigned investigation and forward documentation to the ARC assigning the investigation within the time limit established for the investigation.G. The managing official, or a designee, shall ensure that:(1) Forms required by an inmate to request resolution of a complaint under this chapter are available to the inmate; and(2) If requested, the inmate is provided appropriate assistance with reading and completing the form.Md. Code Regs. 12.02.28.03
Regulation .03 adopted effective 45:5 Md. R. 286, eff. 3/12/2018