Md. Code Regs. 10.67.09.01

Current through Register Vol. 51, No. 25, December 13, 2024

Section 10.67.09.01 - MCO Enrollee Services

An MCO shall:

A. Maintain a member services unit that operates an enrollee services line at least during normal business hours;

B. Operate its enrollee services line as a triage device to handle or properly refer enrollees' questions or complaints; and

C. Provide information in the member handbook about how to use the MCO enrollee services line to obtain information and assistance.

Md. Code Regs. 10.67.09.01

Regulations .01 recodified from 10.09.71.01 effective 46:22 Md. R. 976, eff. 11/1/2019