Chapter 10.09.71 - Maryland Medicaid Managed Care Program: MCO Dispute Resolution Procedures
- Section 10.09.71.01 - MCO Enrollee Services
- Section 10.09.71.02 - MCO Enrollee Complaint Process
- Section 10.09.71.02-1 - Member Complaints - Time Frames for MCOs to Respond to the Department
- Section 10.09.71.03 - Provider Complaint Process
- Section 10.09.71.03-1 - Independent Review Organization (IRO)
- Section 10.09.71.03-2 - Provider Complaints - Time Frames for MCOs to Respond to the Department
- Section 10.09.71.04 - MCO Actions and Decisions
- Section 10.09.71.05 - MCO Appeal Process for Enrollees