Md. Code Regs. 07.01.21.07
Current through Register Vol. 51, No. 24, December 2, 2024
Section 07.01.21.07 - Grievance ProcedureA. A displaced homemaker program shall make available to any applicant or recipient of service aggrieved by a decision, action, or inaction of the program, a procedure by which the grievance may be heard. B. The program shall include the following in the grievance procedure: (1) A written notice, both at the time of application and when the action is taken, of the grievance rights and the steps to take to initiate the grievance process; (2) A written notice of the action taken and the basis for the action; (3) An opportunity to appeal and to be heard; and (4) A written decision by the program director or designee that affirms or reverses the program's action, and includes the basis for the decision. C. The program shall forward to the Department a summary of each grievance decision rendered, including findings of fact concerning each grievance heard. Md. Code Regs. 07.01.21.07
Regulation .07 amended effective July 14, 1978 (5:14 Md. R. 1136); August 25, 1986 (13:17 Md. R. 1921)