Md. Code Regs. 02.01.05.04

Current through Register Vol. 52, No. 1, January 10, 2025

Section 02.01.05.04 - Unfair and Deceptive Trade Practices

It shall be an unfair or deceptive trade practice prohibited by Commercial Law Article, § 13-303, Annotated Code of Maryland, for a merchant in any retail sale to fail to disclose to all customers in writing, either on the sales form, by a clearly visible sign, or by conspicuous label on the consumer goods, the terms and conditions of the merchant's refund and exchange policies, or a policy of no refunds or exchanges. A merchant shall be deemed in compliance with the requirements of this regulation if the merchant discloses to the customer in writing any time limit on refunds or exchanges and, upon request by the customer or gift recipient, within a reasonable time of the purchase:

A. Gives a cash refund for a cash purchase;

B. Gives a cash refund or account credit for a credit purchase;

C. Gives a cash refund, account credit, or merchandise exchange for a gift purchase; or

D. Otherwise complies with the refund and exchange policies disclosed.

Md. Code Regs. 02.01.05.04