Chapter 320 - ELECTRIC TRANSMISSION AND DISTRIBUTION UTILITY SERVICE STANDARDS
- Chapter 320 - ELECTRIC TRANSMISSION AND DISTRIBUTION UTILITY SERVICE STANDARDS
- Section 407-320-1 - SCOPE AND PURPOSE
- Section 407-320-2 - DEFINITIONS
- Section 407-320-3 - GENERAL PROVISIONS
- Section 407-320-4 - QUALITY OF SERVICE
- Section 407-320-5 - SERVICE INTERRUPTIONS
- Section 407-320-6 - RELIABILITY METRICS
- Section 407-320-7 - CUSTOMER SERVICE METRICS
- Section 407-320-8 - BILLING PERFORMANCE METRICS
- Section 407-320-9 - CUSTOMER SATISFACTION METRIC - SURVEY
- Section 407-320-10 - REPORTING ON METRICS
- Section 407-320-11 - METERING REQUIREMENTS, STANDARDS, AND TESTING PROTOCOLS
- Section 407-320-12 - INDEPENDENT AUDITS OF METERING AND BILLING SYSTEMS
- Section 407-320-13 - WAIVER OR EXEMPTION