An investor-owned transmission and distribution utility, commercial or institutional customer, project sponsor, or subscriber may dispute any matter governed by this Chapter by filing a Notice of Dispute with the Commission. A transmission and distribution utility, a customer or a project sponsor must engage in good faith efforts to resolve the dispute before a Notice of Dispute is filed. The Commission or the Consumer Assistance and Safety Division shall resolve disputes filed pursuant to this section.
65- 407 C.M.R. ch. 312, § 10