65- 407 C.M.R. ch. 291, § 12

Current through 2024-40, October 2, 2024

Section 407-291-12 - DISCONNECTION WITHOUT CAUSE

A. Disconnection. A non-ETC may disconnect a customer's basic service for any reason not in violation of sections 4, 5, and 13 upon 14 days prior notice to residential customers and 7 days prior notice to nonresidential customers.

B.Content of disconnection notice. Each notice shall be in writing and conspicuously:

1.Disconnection date. Identify the disconnection date;

2.Curability of disconnection. Indicate whether the disconnection may be cured and if so, how;

3.Medical emergency. Include a statement of a residential customer's right to postpone disconnection of basic service for a medical emergency and a description of how to declare a medical emergency under section 13 below; and

4.Right to apply for service; contact information. Include a statement of a customer's right to apply for service from an ETC and direct the customer to the current address and phone number of the Consumer Assistance Division of the Public Utilities Commission, as well the Commission's website, for a list of ETCs.

C.Bundled service disconnection notice. A non-ETC that provides both basic service and intrastate toll service to a customer may include a notice for the disconnection of both services on the same notice provided that the notice complies with the requirements of this Chapter and provides a single date for disconnection of both services.

D.Disconnection where advance payment is made. If a non-ETC acting under this section disconnects the basic service of a customer who has paid basic service charges in advance, the non-ETC shall refund the balance of any prepaid basic service charges.

65- 407 C.M.R. ch. 291, § 12