65- 407 C.M.R. ch. 290, § 17

Current through 2024-25, June 19, 2024

Section 407-290-17 - OPTIONAL SERVICE PROVIDERS

A.Marketing of optional services. An ETC that also provides optional services shall inform potential customers:

1.Services not necessary for basic service. That such services are optional and not necessary to receive basic service; and

2.Costs. Of all costs associated with the optional service, including equipment or usage charges, installation costs and any contract terms requiring that a customer retain the service or pay for the service for a specific period of time.

B.Bill disclosure. Any bill for optional services shall clearly identify:

1.Service provided. Each optional service provided;

2.Costs. The costs associated with each optional service; and

3.Payments and credits. Each payment or credit and the total payments or credits made to the customer's account during the billing period.

C.Optional and basic service bills combined. If charges for optional services are included with a basic service bill, the optional service charges must be readily identifiable as non-basic service. A statement must disclose to the customer that failure to pay for optional services cannot cause disconnection of basic service. For bundled service offerings, a statement must be provided informing the customer that failure to pay for the bundled service may result in the customer defaulting to the minimum basic service offering.

65- 407 C.M.R. ch. 290, § 17