65- 407 C.M.R. ch. 290, § 13

Current through 2024-25, June 19, 2024

Section 407-290-13 - PAYMENT ARRANGEMENTS

A.Payment arrangement required. An ETC shall continue to serve a customer who does not pay a basic service account balance in full if the customer agrees to enter a payment arrangement for the account balance and agrees to pay each future bill for basic service on or before the due date of the bill until the payment arrangement is completed.

B.Written confirmation of payment arrangement. An ETC shall mail or deliver a written confirmation of a payment arrangement to the customer within 3 business days after a payment arrangement is agreed to. The written confirmation shall:

1.Terms of Payment Arrangement. Inform the customer of the terms of the payment arrangement;

2.Contact Information. Include the Consumer Assistance Division's address and toll free telephone number; and

3.Disconnection Notice. Inform the customer of the ETC's right to issue a 3-day disconnection notice for failure to comply with a payment arrangement.

C.Right to payment arrangement limited. An ETC is not required to enter a payment arrangement for an amount overdue as a result of a broken payment arrangement.

D.Basic service payment arrangement to be separate. Any agreement permitting installment payments on an account balance for non-basic service must be separate from a payment arrangement for basic service.

65- 407 C.M.R. ch. 290, § 13