65- 407 C.M.R. ch. 289, § 7

Current through 2024-25, June 19, 2024

Section 407-289-7 - INFORMATION DISCLOSURE

A. Before confirming the provision to a customer of a bundled service, an ILEC shall inform the customer:

1.Disconnection. That it may disconnect the bundled service of a customer for any reason not in violation of sections 4 and 5 of this Chapter, with 14-days notice to a residential customer and with 7-days notice to a nonresidential customer, with the exception that the customer must be transferred to basic service pursuant to section 11(C). If the ILEC charges a termination fee, it must disclose the existence and amount of the fee;

2.Calling area. Of the geographic area that will be included within the customer's bundled service calling area;

3.Pre-subscribed toll service and access to toll providers. Whether pre-subscribed toll service will be available and of any limitation regarding access to toll providers; and

4.Billing information. Of the billing period for the bundled service and any requirement for advance billing.

B.Lowest rate service plan.Upon the request of a customer receiving bundled service, an ILEC shall inform the customer of the lowest rate basic service plan available to that customer.

65- 407 C.M.R. ch. 289, § 7