65- 407 C.M.R. ch. 202, § 4

Current through 2024-25, June 19, 2024

Section 407-202-4 - BILL FORMAT

A. A telephone utility must individually highlight or identify the charges for audiotext services that appear on a bill for basic telephone service. A telephone utility can comply with this requirement by one or more of the following methods:

1. Print the telephone number, length of call and charges for the audiotext service charge in a different color ink, or a distinctively different type font or type size;

2. Highlight the entire line item for the audiotext service charge by using a lighter or darker shade of color than the printed text;

3. Provide a symbol that is conspicuously displayed by different color ink, or the use of the largest type size or darkest ink color in use on the bill, at the beginning of the line item for each audiotext service charge or in a separate column or field adjacent to the charges for the audiotext call; or

4. Separately list and subtotal audiotext service charges that appear on the bill, either by individual telephone utility or interexchange carrier or for all audiotext service charges.

B. In the case of the options described in paragraphs 1 through 3, above, the bill must contain a legend at the bottom of each bill page that informs the customer that the method chosen identifies "PAY-PER-CALL CHARGES".

C. A telephone utility must comply with this section no later than September 30, 1992 and may apply for a waiver from the provisions of this section in the same manner and for the same reason set forth in Section 3(E), above.

65- 407 C.M.R. ch. 202, § 4