If an obligor who is served notice under section 2 or who is notified under section 13 timely requests a hearing to contest the issue of compliance, the Division shall not certify to a board that the obligor is not in compliance with a support order unless the Department issues a decision after hearing that finds the obligor is not in compliance with the support order.
10- 144 C.M.R. ch. 351, § 21-7