When the participant has a complaint about a work or training assignment or related issues such as wages or hours of attendance, the DES/WIN Grievance Procedure is the mechanism to he used to raise and resolve such complaints. The SAU shall assist the DES/WIN team in informing the participant of the purpose of the Grievance Procedure and, when necessary, shall assist the participant in its use.,
10- 144 C.M.R. ch. 311, § V-I