"Refusal" occurs when for at least a six-month (6) period and after at least two (2) contact attempts by the nurse coordinator, the enrollee does not respond, or the enrollee explicitly refuses to communicate with the nurse coordinator;
"Noncompliance" occurs when for at least a six-month (6) period, an enrollee has refused to follow treatment recommendations or to comply with a recommended care plan developed by the provider primarily responsible for managing the enrollee's HIV/AIDS disease. Non-compliance assumes that the enrollee had adequate time to complete the treatment recommendations, or had the care plan explained to him or her, and had the opportunity to seek an alternative opinion. Non-compliance must be substantive and relates only to complying with a medication regimen, office visits, or laboratory monitoring.
All disenrollments for non-compliance will be reviewed and approved by the Department's Medical Director, the MaineCare Director, or a MaineCare designee.
C.M.R. 10, 144, ch. 101, ch. X, § 144-101-X-1, subsec. 144-101-X-1.09