05- 071 C.M.R. ch. 150, § 6
The Department shall cause to be investigated all complaints of noncompliance with the rules. Complaints shall be addressed to the Department in writing with specific facts and allegations and signed by the complainant. The school shall be notified of any complaints which are to be investigated.
If. upon investigation, the Department concludes that there is no reasonable evidence of non-compliance with the requirements of the rule, it shall dismiss that complaint and notify both the school and the complainant of its action.
if upon preliminary investigations the Department determines that there is reasonable evidence of non-compliance with the rule, the Department shall take further action. This may include but is not limited to:
$ Further investigation by staff or agents of the Department;
$ Referral of investigation to other authorities;
$ Holding a fact-finding hearing-which shall not be an adjudictory hearing;
$ Holding a meeting with school officials.
05- 071 C.M.R. ch. 150, § 6