A self-service customer kiosk must prominently notify customers that patient counseling is available at the pharmacy counter in connection with drugs delivered via the kiosk. Counseling may also be provided by a pharmacist reachable at a toll-free telephone number who has access to the patient profile. Instructions on how to contact a pharmacist via toll-free telephone must be displayed by the kiosk and must also be printed on the customer receipt.
[NOTE: See Chapter 25 of the board's rules, entitled "Patient Counseling."]
02-392 C.M.R. ch. 4, § 20-A-6