Section 031-890-5 - Computing the Consumer Complaint IndexA. All direct written premiums in Maine for the reporting period will be compared to determine the market share of insurance business for each insurer by line of insurance.B. Consumer complaint information will be subdivided by line of insurance for each insurer.C. The consumer complaint share will be determined for each insurer by line of insurance based on consumer complaints received by the Bureau.D. An insurer complaint index, for each insurer, will be calculated by dividing the consumer complaint share by line of insurance by the market share of direct written premium for that line of insurance.02-031 C.M.R. ch. 890, § 5