La. Admin. Code tit. 48 § I-9277

Current through Register Vol. 50, No. 11, November 20, 2024

Section I-9277 - Informal Dispute Resolution

A. When a direct service worker feels that he/she has been wrongly accused, the following procedure shall be followed:

1. The direct service worker may request an informal dispute resolution (IDR) within 15 calendar days of the receipt of the departments notice of violation. The request for an IDR shall be made to the HSS in writing.

2. The IDR is designed:

a. to provide an opportunity for the direct service worker to informally discuss the allegations that make the basis for placement of the finding;

b. for the agency to offer alternatives based on corrections or clarifications, if any; and

c. to evaluate the necessity for seeking an administrative hearing.

3. An IDR session will be arranged within 20 days of receipt of the written request.

4. During the IDR, the direct service worker will be afforded the opportunity to:

a. talk with agency personnel assigned to the IDR;

b. review pertinent documents upon which the alleged violation is based;

c. ask questions;

d. seek clarifications; and

e. provide additional information.

5. Notice of the results of the IDR decision will be forwarded to the DSW in writing. Such written notice will include any further opportunities for appeal, if necessary and/or appropriate.

La. Admin. Code tit. 48, § I-9277

Promulgated by the Department of Health and Hospitals, Office of the Secretary, Bureau of Health Services Financing, LR 32:2061 (November 2006), amended LR 33:98 (January 2007), amended by the Department of Health and Hospitals, Bureau of Health Services Financing, LR 38:3180 (December 2012), Amended by the Department of Health and Hospitals, Bureau of Health Services Financing, LR 42895 (6/1/2016).

AUTHORITY NOTE: Promulgated in accordance with R.S. 40:2179-2179.1.