La. Admin. Code tit. 48 § I-8455

Current through Register Vol. 50, No. 11, November 20, 2024

Section I-8455 - Patient's Rights

A. Facilities are required to develop, post, and implement rules and policies that protect the rights of patients and encourage patient responsibility.

1. The facility shall have an operational/documented patient advice process in place that gives feedback to the administration of the facility.

B. Patient's Rights. Each facility shall develop and implement policies that protect the rights of their patients including, but not limited to, the right to:

1. be fully informed of rights, responsibilities and all rules governing conduct related to patient care and services;

2. be fully educated and supported concerning their illness;

3. adequate, safe and efficient dialysis treatment;

4. protection from unsafe and/or unskilled care by any person associated with the facility;

5. protection from unqualified persons providing services under the auspices of treatment;

6. consideration and respect toward the patient, family and visitors;

7. timely resolution of problems or grievances without threat or fear of staff intimidation or retaliation;

8. protection of personal property approved for use by the facility; and

9. protection from retaliation for the exercise of individual rights.

C. Grievance Procedure. The facility must have a grievance process and must indicate who the patient can contact to express a grievance. Records of all grievances, steps taken to investigate them, and results of interventions must be available to surveyors upon request. It is recommended that the facility appoint a grievance committee with patient representation to resolve major or serious grievances.

D. Abuse, Neglect, and Exploitation

1. The facility is responsible for taking necessary action to protect patients from an employee accused of abuse, neglect, or exploitation, for referring any licensed personnel to their respective professional boards, and/or contacting local authorities for investigation when indicated.

La. Admin. Code tit. 48, § I-8455

Promulgated by the Department of Health and Hospitals, Office of the Secretary, Bureau of Health Services Financing, LR 28:2201 (October 2002).

AUTHORITY NOTE: Promulgated in accordance with R.S. 46:153 and R.S. 40:2117.4.