La. Admin. Code tit. 48 § I-5663

Current through Register Vol. 50, No. 11, November 20, 2024

Section I-5663 - Grievances

A. The provider shall develop, implement and comply with a written grievance procedure for clients designed to allow clients to submit a grievance without fear of retaliation. The procedure shall include, but not be limited to:

1. a procedure for filing a grievance;

2. a time line for responding to the grievance;

3. a method for responding to a grievance; and

4. the staffs responsibilities for addressing grievances.

B. The provider shall ensure that:

1. the client and, if applicable, the client's parent(s) or legal guardian(s), is informed of the grievance procedure; and

2. all grievances are addressed and resolved to the best of the providers ability.

La. Admin. Code tit. 48, § I-5663

Promulgated by the Department of Health and Hospitals, Bureau of Health Services Financing, LR 411707 (9/1/2015).

AUTHORITY NOTE: Promulgated in accordance with R.S. 36:254 and R.S. 40:2151-2161.