Kan. Admin. Regs. § 30-60-15

Current through Register Vol. 43, No. 46, November 14, 2024

Section 30-60-15 - Access; identification; information

(a) Each center shall make every reasonable effort to overcome any barriers that consumers may have to receiving services, including the following:

(1) Physical disabilities;

(2) disabilities specifically resulting from any mental illness;

(3) language or other communication barriers;

(4) barriers associated with cultural, social, ethnic, and religious factors; and

(5) barriers associated with economic issues, including a consumer's access to public transportation, child care needs, and the demands of the consumer's employer.

(b) Each center shall make the following information generally known to or easily discoverable by the public:

(1) The address and location of the center;

(2) the center's usual office hours;

(3) the center's telephone number, including any telephone number that should be called in an emergency; and

(4) the types of services provided by the center or its contractors, or by any affiliated center or affiliate with which the center has an affiliation agreement. Each center shall make an effort to advertise the center's services, the services of any affiliated center or affiliate with which the center has an affiliation agreement, and the availability of those services, at locations where consumers are likely to be found.

(c) If a center is physically located within a multiuse or multipurpose building, the center shall insure that the center can be found within that building by having posted, both outside and inside of the building, signs or other directory information sufficient to assist consumers to locate the center.

(d) Each center shall make available at the center, and at other appropriate locations, materials that provide information about the following:

(1) A description of the center and the services that the center or its contractors provide;

(2) a description of any affiliated center or affiliate with which the center has an affiliation agreement and the services that each provides;

(3) the rights of consumers;

(4) the center's policy on fees and adjustments to those fees; and

(5) the ways to contact the center for services.

(e) The materials specified in subsection (d) shall be designed to be comprehensible to persons with only a limited education.

(f) All center stationery used to communicate with the public and any preprinted materials prepared for use in communicating with consumers shall have printed on that stationery and those materials the center's name, address, and telephone number, including any telephone number that should be called in an emergency.

Kan. Admin. Regs. § 30-60-15

Authorized by K.S.A. 39-1603(r), 65-4434(f), and 75-3307b; implementing K.S.A. 39-1603, 39-1604(d), 65-4434(f), 75-3307b, and 75-3304a; effective July 7, 2003.