Kan. Admin. Regs. § 129-7-3

Current through Register Vol. 44, No. 2, January 9, 2025

Section 129-7-3 - Eligibility grievance

(a) Any applicant or beneficiary may submit a grievance about any eligibility matter other than an action.

(b) Any applicant or beneficiary may submit an oral or written eligibility grievance to the secretary or secretary's designee at any time. Any applicant or beneficiary may submit an eligibility grievance in person, by telephone, by U.S. mail, or by facsimile. Each written grievance delivered by the postal service or submitted by facsimile to the secretary or secretary's designee shall be date-stamped when received as proof of receipt.

(c) Each grievance involving an eligibility matter shall be resolved by the secretary or the secretary's designee within 30 days, or sooner as directed by the secretary, from the date the secretary receives the grievance from the applicant or beneficiary. Three attempts shall be made by the secretary to reach the applicant or beneficiary by telephone regarding the grievance resolution. If the applicant or beneficiary cannot be reached by telephone, a letter shall be sent by the secretary to the applicant or beneficiary regarding the grievance resolution.

(d) An applicant's or beneficiary's right to submit an eligibility grievance shall not be limited or interfered with by the secretary or the secretary's designee.

(e) If the secretary delegates the tracking and resolution of grievances involving an eligibility matter to a contractor, that contractor shall cooperate with the state, the state's fiscal agent, or representatives of either, to resolve all eligibility grievances. Cooperation may include providing internal eligibility grievance information to the state.

Kan. Admin. Regs. § 129-7-3

Authorized by and implementing K.S.A. 65-1,254 and 75-7403; adopted by Kansas Register Volume 43, No. 50; effective 12/27/2024.