Iowa Admin. Code r. 781-16.15

Current through Register Vol. 47, No. 11, December 11, 2024

Rule 781-16.15 - Appeal of decisions

An account owner may appeal any decision of the program administrator under these rules and with respect to the plan.

(1) An account owner may utilize the appeals process after receipt of the decision from the program administrator.

(2) Failure to submit the appeal request within 30 calendar days of receipt of the decision from the program administrator shall constitute an acceptance of the decision.

(3) The account owner shall submit to the program administrator a written request for an appeal along with all supporting documentation.

(4) The program administrator shall contact the account owner and schedule an appeal meeting within 30 calendar days of receipt of the account owner's appeal request.

(5) An appeal review shall be conducted at which time the account owner shall present evidence supporting the account owner's basis for the appeal.

(6) Based on the evidence and additional information presented during the appeal, the program administrator will render a final decision. Such final decision will be written and sent to the account owner within 30 calendar days of the appeal meeting.

Iowa Admin. Code r. 781-16.15

Adopted by IAB May 22, 2019/Volume XLI, Number 24, effective 6/26/2019