Authority: IC 8-1-1-3; IC 8-1-2-4
Affected: IC 8-1-2-87; IC 8-1-2-122; IC 8-1-2.5
Sec. 16.
In all other instances, a utility, upon providing the customer with proper notice as defined in subsection (f) may disconnect service subject to the other provisions of this rule.
Provided, however, that the utility may add to the outstanding bill a late payment charge not to exceed the amount set under section 13(b) of this rule. Provided further, that the terms of agreement shall be put in writing by the utility and signed by the customer and by a representative of the utility. Only one (1) late payment charge may be charged to the customer under this section. "Unregulated services", as used in subdivision (1)(A), does not include utility services provided under an alternative regulatory plan approved by the commission under IC 8-1-2.5 et seq.
No disconnect notice for nonpayment may be rendered prior to the date on which the account becomes delinquent.
Upon the presentation of such credible evidence, service shall not be disconnected. The employee shall not be required to accept payment from the customer or other responsible person in order to prevent the service from being disconnected. The utility shall notify its customers under section 18 of this rule of its policy with regard to the acceptance or nonacceptance of payment by the employee and shall uniformly follow the policy without discrimination. When the employee has disconnected the service, the employee shall give to a responsible person at the user's premises or, if no one is at home, shall leave at a conspicuous place on the premises a notice stating that service has been disconnected and stating the address and telephone number of the utility where the user may arrange to have service reconnected.
170 IAC 5-1-16