170 Ind. Admin. Code 15-3-2

Current through January 8, 2025

Section 170 IAC 15-3-2 - Information required to investigate a complaint

Authority: IC 8-1-1-3

Affected: IC 8-1-2-1.2

Sec. 2.

Upon the receipt of a complaint from a tenant, member, or co-owner under 170 IAC 16, and when the commission's consumer affairs division receives the complaint and provides it to the landlord or association, the landlord or association provides the complainant and the commission's consumer affairs division with sufficient information to investigate the complaint, including, but not limited to, the following:

(1) For the dates in dispute, each sub-bill rendered to the tenant, member, or co-owner for water or sewage disposal service, including:

(A) a statement indicating the period for which each sub-bill was rendered;

(B) the name and address of the tenant, member, or co-owner billed; and

(C) the address or other identifying information for the dwelling unit billed.

(2) For an estimated sub-bill, a clear and conspicuous coding or other indication identifying the sub-bill as an estimated sub-bill.

(3) If a dwelling unit's water usage is not sub-metered, the following:

(A) A verified statement by the landlord or association that contains the amount due the utility by the landlord or association for all amounts consumed at the property for the dates in dispute.

(B) The dates and meter readings of the master meter at the beginning and end of the period for which each sub-bill in dispute was rendered.

(C) The actual or estimated amount that is attributed to the landlord's usage.

(D) An explanation of how the landlord or association calculated the sub-bill for water service.

(4) If a dwelling unit's water usage is sub-metered, the dates and meter readings of the sub-meter at the beginning and end of the period for which the sub-bill is rendered, including the amount of usage for the period.

(5) For sewage disposal service, the following:

(A) A verified statement by the landlord or association that contains the amount due the utility by the landlord or association for all amounts collected at the property for the dates in dispute.

(B) The beginning and end dates of the period for which each sub-bill in dispute was rendered.

(C) The actual or estimated amount that is attributed to landlord's usage.

(D) An explanation of how the landlord or association calculated the sub-bill for sewage disposal service.

(6) The sub-billing rate charged.

(7) The previous balance, if any.

(8) The amount of an initial setup fee charged.

(9) The amount of an administrative fee charged.

(10) The amount of an insufficient funds fee charged.

(11) The amount and description of any other fee charged.

(12) The date on which the sub-bill is due.

170 IAC 15-3-2

Indiana Utility Regulatory Commission; 170 IAC 15-3-2; filed Mar 31, 2010, 3:18 p.m.: 20100428-IR-170090790FRA

Readopted filed 7/12/2016, 10:01 a.m.: 20160810-IR-170160168RFA

Readopted filed 7/12/2022, 12:18 p.m.: 20220810-IR-170220116RFA

Filed 4/9/2024, 10:12 a.m.: 20240508-IR-170230776FRA