Section 170 IAC 1-1.1-5 - Informal complaints; review by commissionAuthority: IC 8-1-1-3; IC 8-1-2-34.5; IC 8-1-2-47
Affected: IC 8-1-1-5; IC 8-1-1.1-5.1; IC 8-1-2-34.5; IC 8-1-2-54
Sec. 5.
(a) An individual or entity may informally complain to consumer affairs, as defined by 170 IAC 16-1-2, with respect to a matter within the jurisdiction of the commission.(b) An informal complaint is without prejudice to the right to file a formal petition under IC 8-1-2-54.(c) An informal disposition rendered by consumer affairs may be appealed by a party thereto under IC 8-1-2-34.5 upon written request for appeal filed with the commission within twenty (20) days after the determination by the director of consumer affairs or the director's designee, as provided in 170 IAC 16-1-6(a), is rendered in writing. Prior to issuing an order on the appeal, the commission shall afford the parties notice and an opportunity to be heard. Commission review of a decision by the director is generally limited to a review of the consumer affairs record as compiled during the review conducted under 170 IAC 16-1-5 and to the issues contained therein.Indiana Utility Regulatory Commission; 170 IAC 1-1.1-5; filed Oct 30, 2000, 2:10 p.m.: 24 IR 656; readopted filed Apr 6, 2006, 11:00 a.m.: 29 IR 2670; readopted filed Jun 14, 2012, 3:04 p.m.: 20120711-IR-170120199RFAReadopted filed 4/12/2018, 11:21 a.m.: 20180509-IR-170180113RFAFiled 6/10/2020, 7:38 a.m.: 20200708-IR-170190378FRA