Ill. Admin. Code tit. 4 § 675.20
"Complainant" is an individual with a disability who files a grievance form provided by the Department in accordance with this Part.
"Designated Coordinator" is the person appointed by the Department Director to coordinate the Department's efforts to comply with and carry out its responsibilities under Title II of the ADA, including investigation of grievances filed by complainants. The Designated Coordinator for the Department is Mr. Greg Poepl. Mr.Poepl can be contacted at 201 East Madison Street, Springfield IL 62702 or by telephone at 217/524-5246.
"Disability" means, with respect to an individual, a physical or mental impairment that substantially limits one or more of the major life activities of such individual; a record of such impairment; or being regarded as having such an impairment.
"Grievance" is any complaint under the ADA by an individual with a disability who meets the essential eligibility requirements for participation in or receipt of the benefits of a program, activity or service offered by the Department, and who believes he or she has been excluded from participation in or denied the benefits of any program, service or activity of the Department or has been subject to discrimination by the Department, on the basis of his or her disability.
"Qualified individual with a disability" means an individual with a disability who, with or without reasonable modifications to rules, policies, or practices, the removal of architectural, communication, or transportation barriers, or the provision of auxiliary aids and services, meets the essential eligibility requirements for the receipt of services or the participation in programs or activities provided by the Department.
Ill. Admin. Code tit. 4, § 675.20