Ill. Admin. Code tit. 38 § 1050.850
Current through Register Vol. 48, No. 25, June 21, 2024
Telephone calls, regarding a mortgage loan account, to a licensee with a telephone area code other than that of the customer shall not be at the customer's expense. When a licensee is not required by the Act or this Part to maintain an Illinois-dedicated "800" telephone number, it still shall be the responsibility of the licensee to provide some form of toll-free telephone arrangement for customer contacts to the licensee during normal business hours.
Ill. Admin. Code tit. 38, § 1050.850
Amended at 29 Ill. Reg. 14808, effective September 26, 2005