Idaho Admin. Code r. 31.41.01.205

Current through September 2, 2024

Section 31.41.01.205 - RESPONSIBILITY FOR PAYMENT OF RESIDENTIAL SERVICE BILLS

01.Customer Defined. For purposes of this rule, "customer" means a person whose name appears on the telephone company's regular bill for residential service or who signed a written application for residential service or another document informing the customer that he or she was assuming an obligation for payment of service.

02.Customer's Responsibility. A telephone company will not hold a customer responsible for paying an amount not billed for the customer's own service or through use of the customer's own credit or facilities and whose own name does not appear on the current bill or application for service, unless:

a. The customer expressly accepts responsibility for payment of the other person's bill; or

b. The customer has a legal obligation to pay the other person's bill.

03.Customer Notice. The telephone company will provide written notice of its intent to add to the customer's bill for current service an amount owed for another person's bill or service rendered at a former service location, if the lapse in service exceeds sixty (60) calendar days. The notice may be provided in an electronic format with the customer's consent.

04.Contents of Notice. The notice must include:

a. The name of the customer of record who owes the bill;

b. The service location and telephone number or account number involved;

c. The time over which the bill amount was accumulated;

d. The amount owed;

e. The reason(s) for adding the bill amount to the customer's billing statement;

f. Statement that payment arrangements may be made on the amount owed;

g. A statement that the customer has a right to contest the telephone company's proposed action by contacting the Commission; and

h. The response deadline after which the bill amount will be added to the customer's billing statement.

05.Opportunity to Respond. The telephone company will give the customer at least seven (7) calendar days from the date of its proposed action to respond to the telephone company notice.

Idaho Admin. Code r. 31.41.01.205

Effective March 31, 2022