Section 31.21.01.700 - INFORMATION TO CUSTOMERS01.Required Information. Each utility will provide the following information to its customers:a. A summary of the terms and conditions under which service is provided, including the conditions under which the utility may request a deposit or deny or terminate service;b. A statement that: i. The utility is willing to make reasonable payment arrangements;ii. The customer may file a complaint with the utility and the Commission and that termination of service is prohibited while a complaint is pending with the Commission or with a court in the state of Idaho;iii. Termination of service may be postponed due to serious illness or medical emergency (residential customers only).c. A clear and concise explanation of rate schedule(s) applicable to the customer's class of service.02.Information for Gas and Electric Customers. Each gas or electric utility also will include an explanation of: a. Restrictions on termination of service and the availability of the Winter Payment Plan described in Rule 306 (residential customers only).b. The Third Party Notification Program described in Rule 307 (residential customers only); andc. The availability of the Level Pay Plan described in Rule 313.03.When and How Information Provided. Utilities will provide information to customers in writing annually and to new customers upon initiation of service. Information provided upon initiation of service may be separately mailed or included with a paper or electronic billing statement. Annual notices may be made by separate mailing, included with the paper or electronic billing statement or, with the customer's consent, by electronic notice with reference to information contained on the utility's website.Idaho Admin. Code r. 31.21.01.700