Section 31.21.01.305 - CONTENTS OF NOTICE OF INTENT TO TERMINATE SERVICE01.Contents of Notice. The written or oral notice of intent to terminate service required by Rule 304 will state:a. The reason(s), citing these rules, why service will be terminated and the proposed date of termination;b. Actions the customer may take to avoid termination of service;c. That a certificate notifying the utility of a serious illness or medical emergency in the household may delay termination as prescribed by Rule 308;d. That an informal or formal complaint concerning termination may be filed with the utility or the Commission, and that service will not be terminated on the ground relating to the dispute between the customer and the utility before resolution of the complaint (the Commission's address and telephone number will be given to the customer); ande. That the utility is willing to make payment arrangements (this statement will be in bold print on written notices).f. That for purposes of termination, partial payments will be applied toward utility service charges first, unless the customer requests otherwise, and that charges for non-utility services cannot be used as a basis for termination.02.Additional Requirements for Gas and Electric Utilities. During the months of November, December, January and February, oral and written notices provided by gas and electric utilities to residential customers will include or be accompanied by an explanation of restrictions on termination of service and the availability of the Winter Payment Plan described in Rule 306.Idaho Admin. Code r. 31.21.01.305